All merchandise must be returned in it's original packaging and in resalable condition. Special orders and items purchased over 30 days may not be returned. Please contact us for a RGA# (Returned Goods Authorization Number) prior to returning your order or the return may be refused.
A restocking fee will only be applied to non-defective items returned in less than new condition. The restocking fee will vary depending on the condition in which the item was returned. Severely damaged items will be returned back to the customer at the customer's expense.
Shipping charges are non-refundable. For orders with Free Shipping, the original shipping charges will be deducted from the refund.
HKS warrants to the original purchaser that the HKS product will be free from defects in material and workmanship for one (1) year from the date of original purchase except for:
|HKS Exhaust Systems||Four years after purchase||The warranty period of the metal catalyzers, front pipes, exhaust manifolds, and center pipes are one year after purchase.|
|HKS Turbine kit, Turbocharger Units, and Wastegate Unit||120 days after purchase|
|HKS Clutch Kit||90 days after purchase|
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed. We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account for the full amount of the charge.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number and credit card information.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
HKS Market collects and uses Users personal information for the following purposes:
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.